Struggling to keep up with customer inquiries and complaints? I can help you provide prompt, professional, and stress-free support, so your customers stay happy and your business runs smoothly!
I am a Professional Customer Service Representative with experience in BPO and eCommerce.
- Specialize in email, chat, and phone support to ensure customer satisfaction
- Recognized as Top Performer in BPO for consistently exceeding KPIs and quality metrics
- Experienced in BPO customer service for telco, sales, and retail accounts
- Managed 80–100 Live chat and Emails daily with 99?curacy for eCommerce store.
- Skilled in CRM and communication tools: QuickeCep, Sellfox, Salesmartly, Dialpad, Genesys Cloud
- Proficient in Google Workspace and Microsoft Office
- Experienced in order processing, returns handling, refunds, and replacements for eCommerce stores
- Able to manage high-volume customer inquiries efficiently while maintaining accuracy
- Track record of improving response times and customer satisfaction metrics
- Eager to learn new tools and continuously improve processes
- Reliable, detail-oriented, and proactive in streamlining support workflows
Verified
