Professional Customer Service Representative with over 3 years of experience across BPO, eCommerce, and healthcare, supporting telecommunications, retail, and U.S.-based consumer brands. Skilled in providing exceptional customer service through phone, email, and live chat while consistently exceeding KPIs, quality metrics, and customer satisfaction goals.
Recognized as a Top Agent for outstanding performance and service excellence. Experienced in managing 80–100 live chats and emails daily with 99.9% accuracy for U.S.-based weight loss and smartwatch brands. Handled 50+ inbound calls daily while consistently meeting Average Handle Time (AHT) targets and quality standards. Proficient in order processing, returns, refunds, replacements, account management, and resolving customer concerns efficiently to deliver a seamless customer experience.
Tools: Zendesk, QuickCEP, Salesmartly, Walmart CCA2, Dialpad, Citrix, and Avaya.
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