Collections Expertise:
Proficient in handling both inbound and outbound calls to collect unpaid balances.
Skilled in accurately updating account statuses and processing payments.
Consistently met and exceeded monthly revenue collection targets.
Demonstrated proficiency in meeting system efficiency Key Performance Indicators (KPIs).
Maintained a high show rate and achieved perfect compliance with company policies and regulations.
Leadership and Team Management:
Provided support as a Team Lead by assisting the manager in motivating the team and providing regular updates on payments per agent.
Effectively managed escalations and ensured timely attendance updates.
Demonstrated leadership by achieving half of the monthly performance score from handling escalations and the other half from managing collections and revenue goals.
Fostered a collaborative team environment and encouraged tea-----------mbers to achieve their targets.
Management Skills:
Currently serving as a Team Manager, overseeing a team of 20 collections specialists.
Responsible for providing daily updates and setting goals for the team.
Provided coaching, mentorship, and ongoing support to ensure tea-----------mbers meet their targets.
Conducted monthly performance reviews and provided constructive feedback to enhance performance.
Handled escalation calls and played a key role in training and evaluating newly hired employees.
Managed payroll processes efficiently and effectively.
Overall, my skills include a strong foundation in collections, coupled with extensive leadership and management experience. I have a proven track record of meeting targets, motivating teams, and driving performance, making you a valuable asset to any organization.
