Sales Engineer Experience
· Collaborated with Sales Managers, Sales Representatives and cross-functional teams to provide technical solutions, pricing and implementation plans to customer needs.
· Provided customized product using bill of materials to meet customer specifications.
· Managed marquee customer accounts, their projects and site portals including PPAP and compliance submission.
· Managed system entry for product sample orders which includes customer information and financial transactions.
· Maintained quarterly pricing matrices and ensured accurate report to stakeholders. · Maintained and updated SharePoint Sales Engineering site ensuring current and accurate resource for the team.
· Maintained and updated a global customer profile tool used by cross-functional teams ensuring current and accurate customer information.
· Provided product training to new hire employees.
· Established Project Management Process for the Sales Engineering team, enhancing planning and execution.
· Served as Project Manager for a customer project resulted to $1.3 million increase of sales.
· Provided quotations, product samples, and technical support to clients daily.· Managed Sales Representative accounts for the North American market.· Provided customized product using bill of materials to meet customer specifications.
· Supported customer technical queries, increasing the customer base.
· Led the development of a compliance tracking system used globally, improving regulatory compliance and operational efficiency.
· Provided efficient alarm handling and customer support for refrigeration/HVAC systems.
· Managed inbound calls and service requests, troubleshooting alarms and dispatching work orders.
Skills
· Proficiency in Microsoft Excel for sales analysis, forecasting, and reporting.· Expertise in creating and managing sales dashboards and performance metrics using PivotTables and charts.
· Skilled in utilizing Excel for financial modeling and pricing strategies.
· Proficient in data manipulation, cleansing, and consolidation to support accurate sales reporting.
· Experienced in using Excel macros and VBA to automate repetitive tasks and enhance efficiency.
· Lean Six Sigma Yellow Belt
· Project Management
· Account Management
· Technical Support Expertise
· Customer Service Expertise
