Top-performing customer service representative with extensive experience assisting customers through phone, and email support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Health Concierge - I am responsible for answering phones, resolving patient insurance claims or questions related to medical care and benefits information, and directing patients to the proper resources for further assistance with their concerns.
Process Trainer - Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables trainees to reach their maximum potential.
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