Handles inbound calls from American customers who have questions and complaints about the service and bills.
Responsible for processing payments and qualifies payment arrangement eligibility based on standard guidelines to ensure service availability.
Ensures customer satisfaction by attending to their concerns or billing related questions.
Assists customer queries over the phone and provides necessary information about the service.
Evaluates accounts for extensions on payments.
Researches/analyzes accounts for possible fraud, valid refund checks, missing payments/misapplied payments.
Escalates customer’s requests to achieve necessary outcome and expectations from customers.
Qualifies, assists and provides information for telephone assistance program.
Performs outbound calls for bill reminders.
Processes payments/payment arrangement and provides billing information whenever necessary.
