Professional Summary
Results-driven Accounts Receivable and Collections Specialist with extensive experience managing high-volume B2B portfolios across diverse global markets, including US, EMEA (primarily UK), ANZ, and Southeast Asia. Proven track record in the IT, SaaS, Technology, and Subscription sectors, with additional expertise in Healthcare and Construction. Adept at accelerating cash flow, mitigating delinquency, and resolving complex customer disputes through cross-functional collaboration and robust portfolio management. Highly proficient in utilizing industry-leading ERPs and financial software to streamline operations and deliver accurate cash forecasting.
Core Competencies & Professional Experience
Global Portfolio & Relationship Management
High-Volume Management: Successfully managed end-to-end collections for portfolios ranging from 200 to 500 active customer accounts monthly, consistently driving down Days Sales Outstanding (DSO).
Full-Cycle Aging Mitigation: Strategically managed all aging buckets, from current accounts to high-risk 120"+ days" overdue balances, implementing targeted recovery strategies.
International Collections: Expertly navigated regional payment behaviors and compliance standards across US, UK, ANZ, and Southeast Asia regions.
Dispute Resolution & Cross-Functional Collaboration
Root-Cause Investigation: Proactively investigated and resolved intricate customer billing disputes, contract variances, and reconciliation discrepancies to facilitate prompt payment.
Sales & Operations Alignment: Partnered closely with Sales and Account Management teams to swiftly address invoice disputes, contract clarifications, and customer relationship challenges.
Financial Reporting & Analysis
Cash Forecasting: Analyzed portfolio trends to provide accurate weekly cash forecasting and liquidity insights to management.
Executive Reviews: Conducted comprehensive weekly account reviews, providing data-driven updates on high-delinquency accounts and detailing strategic action plans.
Data Integrity: Maintained meticulous, real-time documentation of all collection activities and communication trails within internal systems to ensure audit readiness.
Technical Profile
ERPs & Financial Platforms: SAP, NetSuite, Oracle, Microsoft Dynamics 365 Business Central, Xero
Subscription & Billing Tools: Zuora, Tesorio
CRM & Collaboration: Salesforce, Microsoft Teams, MS Outlook
