I am a detail-oriented E-commerce Customer Support and Administrative Virtual Assistant with over two years of experience supporting online businesses. I specialize in handling customer inquiries via email, chat, and phone, managing inboxes and calendars, updating CRM systems, and performing accurate data entry.I also have hands-on experience using Shopify for product listing and basic store management, as well as working within Citrix-based systems in a remote customer support environment. I am comfortable navigating different platforms while maintaining accuracy, confidentiality, and efficiency.I have experience using tools such as Salesforce, Zendesk, Google Workspace, Microsoft Office, Slack, Avaya Softphone, and Shopify. My goal is to help e-commerce business owners improve customer satisfaction and keep daily operations running smoothly.
