Hi! Thanks for viewing my profile!
I am a devoted and unique customer support with over two years of experience who is focused on delivering seamless and satisfying client experiences. My goal is to make your life easier by providing high-quality work and encouraging positive relationships.
A quick overview of me:
-2+ years of experience as a customer support representative
-Won the most number of tickets closed from my previous company.
-Well-versed with Shopify, Shipmonk, Gorgias, WISE, Happy Returns, CORSO/Green Shipping and Slack.
-Provides an optimal blend of speed, precision, and excellence in service.
-Enthusiastic and passionate about everything I do.
-Fast response time and professional.
-Can work in a fast-paced environment.
My work is marked by a dedication to precision, organization, and attention to detail, all with the goal of achieving client satisfaction.
Here are my expertise:
SHOPIFY:
- Order tracking
- Order processing
- Order fulfillment
- Address change
- Cancellations and refunds
- Creating gift card
- Creating discount
- Sending email confirmation
SHIPMONK:
- Cloning an order
- Address change
- Cancellations
- Filing claims
- Create and manage returns
- Removing an item from an order
- Order tracking
- Check inventories
GORGIAS:
- Email communication
- Live chats
- Checking statistics (number of tickets closed, CSAT, revenue and etc.)
- Tagging
- Macros
WISE:
- Order tracking
- Creating and managing returns
HAPPY RETURNS:
- Create returns
- Approve returns
- Waive processing fee
- Tracking and managing returns
CORSO/GREEN SHIPPING:
- Filing claims
I am prepared to help you grow your customer care endeavors, regardless of whether you are a member of a freelance team or require a dedicated Customer Support Representative.
My work hours can be modified according to your needs. Let me know!
Verified
