Hi, I'm ----------- from Cebu, PH. With over two years of experience as a Customer Support Specialist in the SaaS and e-Learning industries, I have developed a strong foundation in client-facing roles, providing timely and effective solutions to user issues. At MV Learning LLC, I consistently maintained a 1–4 hour first response time while handling 100–500 support tickets monthly through HubSpot CRM, where I became proficient in managing user onboarding, troubleshooting technical issues, and maintaining user satisfaction for school and district clients. My hands-on experience with HubSpot’s Service Hub Software is supported by multiple certifications, including the HubSpot Sales and Marketing Hubs, Inbound Marketing, and Email Marketing, making me well-prepared for roles in both customer support and sales/marketing functions.
I am currently seeking opportunities in Customer Support or Sales and Marketing where I can fully utilize my HubSpot CRM expertise and contribute to team goals. Beyond technical support, I’ve also worked closely with marketing teams by crafting newsletters, managing Facebook content, and drafting support documentation and SOPs. My ability to collaborate across teams and contribute to customer engagement initiatives adds value beyond the support inbox, aligning well with companies that prioritize cross-functional efficiency and customer retention.
In addition to my CRM and support background, I bring solid accounting experience, having served as a virtual bookkeeper for over a year. I’ve managed full-cycle bookkeeping for U.S.-based clients, handling tasks such as transaction categorization, reconciliations, payroll, and sales tax filings using tools like QuickBooks, Xero, -----------, and Gusto. Certified in both QuickBooks and Xero, and with a degree in Management Accounting, I offer a unique blend of technical, financial, and communication skills that can support a wide range of business operations.
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