Operations and client success professional specialising in wellness and fitness businesses. I have a Master's in Clinical Psychology and hands-on experience managing 60+ high-performing clients across the US, UK, Australia, and India at a remote coaching company — maintaining sub-15% churn from month one through structured check-ins, psychology-informed retention strategies, and proactive at-risk intervention.
I currently head operations at a boutique private fitness studio, where I own the full client experience end-to-end: onboarding, scheduling, communications, and systems. I build things that run cleanly and keep clients coming back.
If you're a fitness or wellness (especially mental health!) business looking for someone who understands both the operational and human side of client retention, I'd love to work with you.
Currently seeking part-time or project-based engagements — available 24–30 hours per week with overlap into US business hours.
