Having earned Information Technology in Cavite State University, and with 6 years of hands-on experience in various I.T. roles, I have honed my abilities in Data Center Operations and in IT Service Desk, user account modifications, resolve customer service support issues on, monitor the system equipment failure on errors in performance, determine the best solution based on the issue and details provided by the user, oriented in Microsoft Office applications/Office 365, software assist and installation and skilled in Photo Editing in Adobe Photoshop. Through practical exposure, and work experience, I have gained comprehensive knowledge in creating a ticket that the user reported a problem with his/her PC or laptop and identify and suggest possible improvements in procedures.
I played a crucial role in enhancing the efficiency and productivity of the company's IT systems. By implementing proactive security measures and conducting routine system audits, I effectively mitigated potential vulnerabilities and minimized downtime. Moreover, I collaborated with cross-functional teams to implement cutting-edge solutions that streamlined processes and improved overall business operations.
