As part of the team, responsible for ensuring the uptime and excellent customer experience.
• Operationally manage and support the Telco and Enterprise customers
• Work closely with architecture, engineering, and the i----------- response team.
• Maintenance of asset inventory which includes both hardware and software.
• Directly communicate with end-customers and/or partners regarding i----------- and requests.
• Perform all administrative processes and procedures to ensure that the solutions and components meet agreed SLAs for availability and performance.
• Responsible for platform installation, daily administration, technical support, and in maintaining consistent configuration according to established change management processes.
• Proactively monitor systems and platforms for performance, availability and capacity management, and ensure that solution and component escalations are minimized.
• Ensure a high level of customer satisfaction by promptly fulfilling requests, resolving i-----------, and managing changes.
• Participate and be the main technical contact in relevant Telco projects and operational activities outside of normal day-to-day tasks.
Selected Achievements:
• Supported and deployed Telco customer’s expansion of mobile network nodes OC Eagle STP and its monitoring tool OC Performance Intelligence Center.
• Supported and deployed PLDT’s Oracle Communications Session Border Controller.
• Deployed Globe telecom’s DHCP system
