Hi Team! I’m thrilled to join you. I bring over 12 years of deep-rooted BPO experience, ranging from frontline Customer Service and Tech Support to high-level Team Management.
Most recently, I’ve translated those skills into the remote space, driving results as a Healthcare Appointment Setter and an Airbnb Property Manager for the Australian market.
Throughout my career, I’ve mastered the nuances of global communication across the US, UK, Asia, and Australia.
Whether it’s navigating complex portal messaging or mentoring diverse agent personalities to reach their full potential, my goal is always the same: operational excellence and seamless service.
SPECIAL SKILLS
• Administrative Support
• Calendar Management
• Email Management
• Customer Engagement (Phone, Email, Chat)
• Escalations Handling
• Files and Documents Handling
• Projects Management
• Report Creation and Presentation
• Appointment Setting
• Social Media Marketing
• Technical Support
• Travel Planning (Flight, Hotel, Car Rentals, and Events Booking)
TOOLS EXPERTISE AND FAMILIARITY
• CRM (Company Internal, Notion)
• Google Suite
• Google Workspace
• MS Office 365
• Adobe Photoshop
• Canva
• General AI Tools (Gemini, ChatGPT, Company Internal, etc)
• Social media flatforms (FB, IG, TG, Linkedin, -----------, etc)
• Meta Business Suite (Facebook and Instagram)
I am excited to discuss how I can be of value to your team.
I am available IMMEDIATELY.
