I am a Property Manager and Guest Communication Specialist with nearly 7 years of experience in the short-term rental and hospitality industry. I specialize in delivering exceptional guest experiences while ensuring smooth day-to-day property operations.Throughout my career, I have supported vacation rental portfolios across major platforms including Airbnb, VRBO,
-----------, Marriott, and Vacasa. As a Property Manager and Co-Host, I directly managed 26 short-term rental properties, handling guest communications, maintenance coordination, cleaner scheduling, and operational oversight to ensure every property remained guest-ready.Previously, I worked as a Guest Communication Representative at Vacasa, where I assisted guests across a portfolio of more than 44,000 vacation rental residences. In this role, I managed high-volume calls, chats, and
emails, helping guests before, during, and after their stays while resolving issues quickly and maintaining high guest
satisfaction.My strengths include guest communication, issue resolution, maintenance coordination, and operational organization. I am known for staying calm under pressure, communicating clearly with guests and vendors, and ensuring that problems are resolved efficiently while protecting the property’s reputation.I have experience working with tools and platforms such as Hospitable, Airbnb, VRBO, and various property management systems used in large-scale vacation rental operations. I also collaborate closely with cleaners, maintenance vendors, and internal teams to ensure smooth property turnover and consistent guest satisfaction.I am passionate about hospitality, problem-solving, and creating seamless experiences for both guests and property owners. My goal is always to help STR businesses operate efficiently while delivering the level of service that keeps guests coming back.Core Skills:• Guest Communication & Customer Support• Short-Term Rental Operations• Property Management & Co-Hosting• Maintenance Coordination• Airbnb / VRBO /
----------- Operations• Hospitality & Guest Experience• Vendor & Cleaner Coordination• Problem Resolution & De-escalation
