I'm a Customer Success and Technical Support professional with over 10 years of experience helping customers succeed with technology. I’ve worked across SaaS, telecommunications, fundraising, and inventory management, supporting customers with onboarding, implementation, troubleshooting, and ongoing account support.
I enjoy solving problems, investigating issues, and helping customers get the most value from the products they use. Whether guiding a new customer through setup, resolving a technical issue, or working with internal teams to find solutions, I focus on clear communication and a positive customer experience.
I’ve supported customers through email, chat, and phone in fast-paced remote environments. I’m comfortable managing multiple priorities and using tools like Intercom, Zendesk, Freshdesk, Salesforce, Shopify, and MarketMan.
I started in customer support and grew into Customer Success and onboarding roles, giving me a strong understanding of the full customer journey. I take pride in being reliable, easy to work with, and quick to learn new systems.
I’m currently looking for opportunities in Customer Success, Technical Support, Product Support, or Implementation where I can continue helping customers and contributing to a strong SaaS team.
