I've been supporting ecommerce brands for over five years, primarily through email and chat, helping customers with order fulfillment, returns, refunds, damaged items, and more complex concerns. Over time, I also took on Subject Matter Expert (SME) responsibilities, coaching teammates, handling escalations, and supporting day-to-day operations.
In my current role, my responsibilities extend beyond customer support. I regularly manage Shopify store operations, including orders, refunds, product listings, inventory updates, store administration, and client requests. I also work closely with production, design, warehouse, and ecommerce teams to keep operations running smoothly and deliver a great customer experience.
Before transitioning into customer support, I worked as a college instructor and in public administration, experiences that strengthened my communication, organization, and ability to work with people from different backgrounds.
Some of the platforms and tools I use regularly include:
• Shopify
• Intercom
• Zendesk
• Freshdesk
• Helpshift
• Slack
• -----------
• Notion
• Google Workspace
• Microsoft Office
I'm someone who enjoys solving problems, improving processes, and learning new tools. Whether it's supporting customers, assisting clients with Shopify operations, or working behind the scenes to keep things running efficiently, I take pride in being dependable, organized, and easy to work with.
