I came from 3 corporate work place namely, Qualfon, Convergys and Wipro.
I was with Qualfon for 3 years and 10 months as a Customer Service Representative Chat Sale Support. We assist customers who are looking to subscribe for Cable TV, Internet and Phone service from Comcast, we guide ordering the chosen service they want and answer inquiries regarding our services.
I was with Convergys for 9 months as a Technical Support Representative under Comcast, we trouble shoot issues our customers are getting on their cable TV, internet and phone service and once fixed, we will upsale another line of service to them and make sure to close a deal.
Currently, working in Wipro for 5 years now and started as a Content Moderator in one of the social networking site. We review the ad posted by the advertiser by checking if they are following our guidelines and the ad they are posting does not violate our policy. After 2 years, I was promoted to be one of the Quality Suppport Analyst, we answer our reviewer's inquiry, facilitate calibration with Team Lead, Trainers and Manager, we do manual audit, coaching and spot check on a weekly basis.
