A Logistics Coordinator facilitates communication between production, sales and distribution stages to promote a healthy and efficient supply chain. Their responsibilities often include:
• Coordinating transportation providers to ensure prompt and proper movement of shipments
• Responding to customer inquiries and referring clients to the proper channels
• Reviewing purchase orders and shipping documents to ensure accuracy
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors
• Preparing bills and invoices
• Managing distribution and shipment budgets
• Ensuring that the quality of all services provided meets the required standards
• Developing processes that make the supply chain more efficient and organized
EXPORTFREIGHT DATA ENCODER:
*Enter data from source documents into prescribed computer database, files and forms
*Check completed work for accuracy and correct data when necessary
*Comply with data integrity and security policies
*Provide customers with product and service information with highest quality standard
*Research required information using available resources
*Prepare and finalize reports (i.e., End of Day Report, other reports as requested)
*Attend to client calls and meeting as necessary
*Ensure that assigned and discussed KPIs are met
*Perform other related/ad hoc tasks that may be assigned by the client or Team Leader
*Adhere to Management strategies in assisting with Data Entry-related tasks as delegated in urgent situations.
CUSTOMER SERVICE REPRESENTATIVE
• Providing introductory information to new customers thru email, calls or chat. • Ensuring that customers are satisfied with products or services• Following up with clients or customers to check that they’re still satisfied with any purchases• Letting customers or clients know about additional products or services• Determining the quickest, most effective ways to answer a client’s or customer’s questions• Escalating queries and concerns• Troubleshooting common issues with a product or service• Working with a team of CSRs and other departments to find appropriate solutions
