Administrative Support|B2B/B2C Market Research & Surveys Specialist (Outbound)|Customer Support Specialist (Inbound-Telco/Retention/Shopify)|Entry-Level VA

Versatile Administrative and Customer Support Professional with 10+ years of experience in total across office operations, telecommunications, market research, e-commerce support, and customer-facing industry. Skilled in handling inbound and outbound calls, customer issue resolution, data entry, and documentation. Experienced in U.S.-based accounts, B2B/B2C communication, and high-volume call environments. Highly organized, adaptable, and capable of supporting both customer-facing and back-office operations in remote or on-site roles.

CORE SKILLS:
B2B & B2C Market Research Surveys
Inbound Retention & Revenue Protection
High-Volume Call Activity (200–400+ daily for Outbound)
Lead Qualification & Structured Questioning
Objection Handling & Call Control
Shopify Support Systems
Telecommunications Customer Support
CRM Documentation & Data Accuracy
Administrative Assistance
Data Entry & Documentation
Basic Bookkeeping Support
Billing, Invoicing, Collections & Account Management
Google Workspace & Microsoft Office
Time Management & Remote Work Discipline
Basic Video Editing