Skills:
1. Knowledgable in using Microsoft Excel and LibreOffice Calc spreadsheet applications for Windows
2. Proficient in both oral and written English language communication (2 years US and 10 years Australian call center experience / 5 years European-Union programme)
3. Basic knowledge in video editing (using Handbrake, Openshot Video Editor and Subtitle Edit applications for Windows)
4. Basic knowledge in audio editing (using MP3Gain, MediaHuman Audio Converter, Mediahuman Lyrics Finder and MediaMonkey)
5. Basic knowledge in photo editing (using IrfanView)
Traits:
1. Fast learner
2. Wide range of interests
3. Problem solver
Job History:
Project Engineer (Construction company)----------- . Prepare bid estimates for government projects
2. Prepare materials estimate for procurement
3. Field supervision of ongoing infrastructure projects
4. Coordinate with government project engineers and field inspectors during project implementation
5. Follow up with government agencies for contract preparation and billing
Technical Support
TPG (an Australian ISP),----------- Helpdesk Level 1
1. Troubleshoot ADSL internet connectivity issues (call in)
ADSL Engineer
1. Troubleshoot ADSL internet connectivity issues (call out, escalated cases)
2. Reply to posts in forum (-----------)
3. Reply to email inquiries
4. Troubleshoot high priority cases (Winback/Retention cases)
Link2Support (acquired by Synnex)----------- . Troubleshoot Linksys router connectivity issues
2. Troubleshoot Dish Network satellite TV connectivity issues
Other prior jobs:
1. Part of management of the offshoot non-government organization (ARDCI) after CatAg ended,----------- . Technical coordinator for European Union-funded microfinance program (Catanduanes Agricultural Support Programme, CatAg),----------- . Field inspector for the Philippine government infrastructure agency (Department of Public Works and Highways),-----------
