I would love the opportunity to support your business.
I have over 5 years of experience in customer service and healthcare support, with a strong background in appointment scheduling, patient coordination, insurance verification, inbound and outbound calls, email management, data entry, and administrative support.
Currently, I work as a Virtual Assistant for a multi-location optometry practice where I manage patient communications, schedule appointments, verify insurance benefits, process contact lens and eyewear orders, handle patient portal requests, coordinate with providers and vendors, and maintain accurate records within practice management systems.
My previous experience also includes:
• Healthcare Recruiting
• Patient Care Coordination for Physical Therapy and Occupational Therapy clinics
• Hospice Scheduling and Care Coordination
• Customer Service, Billing, Enrollment, and Claims Support
What sets me apart is my ability to communicate professionally with clients and patients, stay organized in fast-paced environments, and solve problems independently while maintaining excellent attention to detail. I am comfortable handling sensitive information, managing multiple tasks simultaneously, and delivering a positive customer experience.
I am proficient with:
• Phone, Email, and Chat Support
• Calendar and Appointment Management
• CRM and EMR Systems
• Microsoft Office and Google Workspace
• Insurance Verification
• Data Entry and Documentation
• Administrative Support and Workflow Management
If you're looking for someone reliable, detail-oriented, and genuinely committed to helping your business run smoothly, I would be happy to discuss how I can contribute to your team.
Thank you for your time and consideration. I look forward to hearing from you.
