A customer service professional with over 12 years of experience in inbound and outbound calls, healthcare support, and telehealth services. Spent five years at JPMorgan Chase handling inquiries, resolving complaints, and coordinating with various departments to address customer concerns. Another seven years were dedicated to a UK telecommunications company, managing billing issues, disputes, payments, troubleshooting, and escalations. Skilled in handling patient inquiries, assisting with consultations, and providing excellent service over the phone as well as collecting reviews in Google. Background includes administrative tasks, scheduling, and ensuring smooth operations in fast-paced environments. A quick learner, adaptable, and detail-oriented, with strong communication and problem-solving abilities. Always eager to contribute and help businesses thrive. Let’s connect!
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