Operations Manager & CRM Specialist | 6+ Years Experience
I am a results-driven professional with over 6 years of experience, including 4 years in high-volume BPO sectors (Healthcare, Logistics, and Sales) and 2 years as a remote Operations Manager. I specialize in building efficient systems that keep businesses organized and data-accurate.
What I Bring to Your Business:
Team Leadership: Proven experience managing a remote team of 50+ members, including recruitment, onboarding, and training.
Data & CRM Management: Expert in HubSpot and Google Sheets. I build and maintain trackers to ensure KPIs are met and data remains clean and organized.
Operations & Admin: I streamline daily workflows using tools like ClickUp, Slack, and Zapier to reduce manual errors and save time.
BPO Expertise: Strong backgro
und in customer service, outbound sales, lead generation, and appointment setting.
Technical Skills:
CRM & Data: HubSpot, Salesforce, Google Sheets (Advanced), Excel
Project Management: ClickUp, Trello
Automation & Communication: Zapier, Slack, Zoom, Google Workspace
Administrative: Calendar Management, Email Handling, Payroll Support, and Document Management
My goal is to handle the operational details of your business so you can focus on growth. I am highly organized, proactive, and committed to meeting every deadline with 100% accuracy.
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