I have more than two years experience as Customer Service Professional. I've handled several accounts; retail services and telecommunications.
• Assisted customers with their concerns with utmost understanding and empathy.
• Assured the services are delivered with satisfaction in compliance to the company’s
Key Performance Indicator (KPI's)
• Recommended updated resolutions to customers of client’s products and/or services
• Provided service on selling products and bill dispute; performed critical thinking by evaluating
customer’s credit eligibility according to credit criteria.
• Initiated basic troubleshooting such as network issues, hardware and software resolutions,
executed flexibility being on technology account.
• Exceeded team’s KPI, completing a quarter with sales surpassing quota, driving
Top Seller achievement.
• Elevated performance through LCR (Last Call Resolution), monitored beyond customer’s concern
by constantly reviewing the account boosting their satisfaction.
I would definitely like to work in other fields specifically Social Media Management or Marketing. I believe that there is always something to learn and I'm willing to step outside of my comfort zone.
