Technical Support professional with 7 years of BPO experience, currently transitioning into Cloud Infrastructure. I specialize in bridging the gap between high-level customer experience and complex technical problem-solving.
I have hands-on experience deploying and managing live AWS EC2 instances, configuring Security Groups, and managing Cloud Billing—knowledge I’ve applied to hosting my own portfolio.
I am currently pursuing the AWS Certified Cloud Practitioner certification to deepen my expertise in cloud operations.
I am looking for Remote Technical Support or Cloud Support roles where I can leverage my background in troubleshooting and my passion for AWS to help businesses scale efficiently.
Core Skills: AWS (EC2, S3, Billing), Technical Troubleshooting, Linux, Customer Experience (CX), and Incident Management."
