Good day! I hope you're all doing
well.My name is Cherry
Gamboa.To give you an overview of my background, I have been in the customer service industry for 5 years now from 2 different companies.I was a Technical Support in Concentrix where we handled Inbound Technical Problems regarding the customer's Internet and Cable connectivity, specifically, AT&T and Uverse.We are also responsible for selling insurance to the customers so they have the benefit of having a free service for technicians and equipment that needs to be replaced. I've been in the company for a year and during that time, I was the top performer when it comes to selling insurance.I was merchant support in UBER, where we are handling merchants' concerns regarding their accounts such as setting up an appointment to their photography schedule, checking their payments if there's a discrepancy, refunding an order if they did not receive a payment, troubleshooting their devices provided by UBER, and etc.I was an SME POC as well wherein I'm responsible for monitoring agents with their tasks and calling them out when needed. I am also helping our leaders to plan or think of the best strategy for clearing the queue.For the past years when I was exposed to handling customer concerns for Inbound, Outbound, Chat, and through
email, I could say that I was able to develop skills that could help customers to resolve their concerns in a timely manner without compromising policies and instructions given to me.I am also a fast learner and I am proud to say that for the two companies I've been with, I always graduate as the Top 1 Performer. Moreover, I continue to be the top agent even after the training where I'm already transferred to the production area.Given the chance to work with you, I will do my best to not just meet your expectations with me but to exceed them as well.I am really interested in your offer and would like to help you grow your business know more about this job highlight my skills and let you know how I am the best fit for the position.
