Results-driven Operations and Marketing Specialist with a strong background in executive support, business operations, and team leadership. Experienced in managing end-to-end workflows, supporting senior leadership, and ensuring seamless execution across both personal and business functions.
Previously led a team of 20 customer service agents as a Team Manager, driving performance through coaching, KPI management, and process improvements. Brings a solid foundation in customer service, operations, and people management from both BPO and hospitality environments.
Currently manages multi-platform social media accounts from strategy to execution, including content planning, scripting, and performance analysis. Known for strong communication, organization, and the ability to operate independently in fast-paced remote environments.
