Team Leader Profile
MANAGED CAMPAIGNS:
- E-Commerce
- Online Delivery Service
- Content Moderation Platform
SKILLS:
- Manage day-to-day planning and operations of my team;
- Make sure that each of my Teammates delivers on his/her Service
- Level Agreements (SLAs) and achieve his/her Key Performance Indicators (KPIs);
- Organize and handle the team and make sure everyone adheres to their schedules;
- Train and help in the development of my team by conducting team huddles and coaching sessions;
- Create reports of my team’s performance and document feedback
from my client;
- Act as the liaison between the management and my team.
TRAINED: Voice, Email, Chat, and Back Office jobs.
TOOLS: Familiar with Slack, Zendesk, Five9, Salesforce, Accertify, Atlas, Dispatch.
