I had 14 years of customer service experience on both BPO/Aviation industry. I started as a call center agent back in-----------. I handled inbound/outbound calls and as well as back office task. My learning experience was consists of handling billing, technical, retention, email, invoice remittance and insurance policy. In 2015, I moved to Qatar and started working in Aviation. I am trained on how to assist different type of customers, i.e. VIP, Celebrities, Ministers and many more. I am knowledgeable of Amadeus tool which we use to profile customer.
