Profile Summary
9+ years of experience in customer service, quality assurance, and virtual assistance.
Proven expertise in dispatching, job scheduling, and service coordination for property management and plumbing services.
Skilled in managing inbound and outbound calls, creating and confirming appointments, and ensuring seamless communication between technicians and customers.
Proficient with key platforms: Housecall Pro, AppFolio, RingCentral, Freshdesk, Microsoft 365, Google Workspace, and HubSpot.
Strong background in customer support, problem-solving, and issue resolution with a focus on customer satisfaction.
Experienced in team coaching, quality auditing, and operational support to enhance service delivery and performance.
Adept at multitasking in high-volume environments while maintaining professionalism and attention to detail.
Knowledgeable in social media management and marketing strategies to support business growth and client engagement.
