Hello, I am Lala. WHY CHOOSE ME?
My transition from call center trainer to virtual assistance isn't just
about adapting; it's about excelling. As a trainer with a focus on reports and
administration, being organized is a cornerstone for success. Clients can
expect a seamless blend of my established call center skills with a
tech-forward approach, ensuring a reliable and efficient virtual assistance
experience.
Here's my experience:
****TECHNICAL SUPPORT REPRESENTATIVE - SALES
I work as a technical coach for one of the leading technical
sales companies in the Philippines, providing technical and excellent customer
services to our US-based clients.
My role focuses on providing excellent customer service by
helping customers with issues on devices like phones, computers, tablets,
smartwatches, TVs, networks, WIFI and more. I guide them step-by-step through app
installations, diagnostics, configurations, and error fixes, and help with website and
account problems. I also educate customers on how to use their devices and apps
better, offering tips for improved performance. I support the sales team by
explaining product features and helping customers choose the right solutions. I
manage customer inquiries through CRM tools and ensure that each customer call
ends with them satisfied, happy, and smiling, going the extra mile to resolve
any issues and provide a positive experience to make sure that the customer
will keep the business with my clients.
****CALL CENTER EXPERTISE AS CUSTOMER SERVICE REPRESAENTATIAVE
AND TRAINER/SUPERVISOR.
With 10years of experience in call center industry with my
US based clients highlighting training, I have honed my abilities in
--Excellent communication skills (Verbal and Written)
--Monitor calls, analyze data, and contribute to enhancing
overall customer service quality.
--Create Educational Material (PPT, Excel, SharePoint,
Conducting Training Sessions and Motivate Agents.
--Organizing schedules via email and Google Calendar / via
call for each agent/trainees with admin, IT, and guards for the activation of
log-ins, badges, and IDs.
--Conduct trainings, coaches, and develops skills amongst
the new associates to improve their product knowledge, and performance and to
achieve higher customer satisfaction.
-In charge of troubleshooting and creating tickets for
errors agents encounter during training with tools and computers.
ADDITIONAL SKILLS:
1. COMPREHENSIVE ADMINISTRATIVE VIRTUAL AND EXECUTIVE SUPPORT
**Email Management (Business Format/Personalized)
**Calendar and File Organization / Scheduling
2. SIMPLEVIDEO EDITING
**CapCut
**TikTok
**Videos
**Content Ideas and Strategies
3.PROJECT-BASED TASK PROFICIENCY
**Excellent Customer Service or Support
4. SYSTEM TOOL PROFICIENCY AND FAMILIARITY
**Expert Workspace and Twilio
**Outlook
**AI
**Platforms
**Google
**Suite (Drive, Maps, Docs, Sheets, Slides, Calendar, Gmail)
**Zoom,
**Microsoft Office, Teams, Webex
**PPT(PowerPoint)
**Excel
**Skype,
**Telegram, WhatsApp
**Citrix
**Avaya
**Knowledge Based Platforms
**Social Media Platforms (Facebook, Instagram, TikTok, You tube, LinkedIn ,etc.)
5. SALESSKILLS
***Creating Customer Needs by understanding their pain points and tailoring
solutions.
**Highlighting Product Benefits by focusing on how the product meets the customer's needs and improves their experience.
**Building Rapport and Trust to drive customer confidence and motivate purchase
decisions.
**Effective Product Presentation to showcase key features and advantages in a
compelling way.
