Hi! When bookings are coming in from multiple platforms and calendars need to stay perfectly synced, I’m the one making sure everything runs smoothly—no overlaps, no missed opportunities.
Customer-focused professional with over 9 years of experience in high-stakes customer support and administrative roles. Proven track record in resolving complex disputes, managing financial transactions, and maintaining property management tools for global brands like Airbnb and DoorDash. Adept at policy education and conflict resolution, with a commitment to delivering a top-tier guest and host experience.
*** Experienced in managing booking platforms such as Airbnb and Vrbo, with end-to-end coordination of maintenance, technical, and housekeeping teams to ensure seamless operations and high guest satisfaction.
*** Experienced with PMS platforms including OwnerRez, Uplisting, and Hospitable.
*** Experienced with pricing tools such as PriceLabs.
*** Experienced with CRM platforms including Salesforce and Oracle Cloud.
If you’re looking for a reliable partner who already understands the fast-paced world of Airbnb operations, guest communication, and day-to-day property management without a steep learning curve, my resume and portfolio will give you a clear picture of the value I can bring to your team.
Verified
