A customer service and client management professional with 5 years of experience,
including 3 years in customer service roles across retail and telecommunications.
Experienced in using HubSpot, Shopify, SAP SuccessFactors, and Salesforce to manage
multi-channel customer inquiries, support client operations, and coordinate order tracking
with logistics providers such as FedEx, UPS, USPS, and Estes. Skilled in upselling, data
entry, client communication, and business report preparation. Previously served as a
Client Case Manager in the background check industry, supporting financial institution
clients through candidate data processing, client requirement management, data entry,
report preparation, and occasional training of newly hired tea-----------mbers. Offers a solid
foundation in customer relations, data management, client support, and operational
coordination.
