Medical Virtual Assistant | Insurance Verification | Patient Support | Customer Service Specialist

Hi, I’m Edamae, a Customer Support and Healthcare Specialist with 6+ years of experience supporting U.S. telecommunications and healthcare accounts.
I have experience working with Optum Global Solutions as a Pharmacy Helpdesk Specialist, assisting pharmacies and healthcare providers with prescription status, prior authorizations, insurance verification, and medication overrides while maintaining HIPAA compliance.
Previously, I worked in technical and customer support roles where I helped customers troubleshoot service issues, manage accounts, and deliver excellent customer experiences.
What I can help with

• Patient or customer support (phone, email, chat)
• Insurance verification & prior authorization inquiries
• Appointment scheduling and administrative support
• CRM and ticketing system management
• Technical troubleshooting and customer issue resolution

#Customer service
#Insurance Verification
#HIPAA Compliance
#Phone Support