I am an experienced Business and Operations Professional with 8+ years of experience in financial services, specializing in Product Ownership, Business Analysis, KYC and Credit Operations, Data Analysis, and Process Improvement.
I currently work as a Digital Product Owner, where I manage product backlogs, gather and analyze business requirements, coordinate with cross-functional teams, and help deliver system enhancements that improve operational efficiency and customer experience.
My background in operations gives me a strong understanding of how to turn actual business problems into practical solutions. Before transitioning into Product Management, I handled KYC and credit operations, team supervision, productivity and SLA monitoring, operational reporting, and continuous process improvement.
I am highly comfortable working with Excel and operational data, including data cleaning, report preparation, lookup formulas, dashboards, productivity monitoring, and process analysis.
I can help clients with:
• Business and requirements analysis
• Excel reports, formulas, and data analysis
• Data cleaning and consolidation
• Process documentation and improvement
• Product backlog and task management
• KYC and credit operations support
• Operational reporting and KPI monitoring
• QA and data validation
• Research and administrative support
• SOP and workflow documentation
I am detail-oriented, analytical, organized, and comfortable working independently or collaborating with technical and non-technical teams.
If you need someone who can understand your business process, analyze your data, identify problems, and help organize or improve your operations, I would be happy to support your team.
