I'm a Registered Nurse and an experienced Healthcare Virtual Assistant with over two years of experience providing administrative support to U.S. healthcare practices. I specialize in patient scheduling, referral coordination, insurance verification, and front desk operations while maintaining HIPAA compliance and excellent patient communication.
Currently, I support a pediatric therapy clinic where I coordinate Occupational Therapy (OT), Physical Therapy (PT), Speech Therapy (ST), Feeding Therapy, and ABA appointments. My responsibilities include handling high-volume inbound and outbound calls, scheduling initial evaluations and follow-up visits, managing cancellations and reschedules, documenting patient interactions in the EMR, verifying insurance eligibility, coordinating referrals and authorizations, sending appointment reminders, and communicating professionally with parents, providers, and therapists.
My previous experience includes supporting an OB-GYN clinic where I managed appointment scheduling, insurance verification, referrals, prior authorizations, medical records, patient follow-ups, fax management, telehealth coordination, and provider administrative support.
As a Registered Nurse, I understand medical terminology, patient confidentiality, and the importance of compassionate communication. I am highly organized, detail-oriented, and comfortable working independently in fast-paced healthcare environments.
Core strengths include:
• Patient Scheduling & Appointment Coordination
• Front Desk Medical Administration
• Insurance Verification & Benefits Checking
• Referral & Authorization Coordination
• EMR Documentation & Chart Management
• HIPAA-Compliant Patient Communication
• Inbound & Outbound Calls
• Google Workspace & Microsoft Office
• Calendar & Email Management
• Medical Terminology
• Problem Solving & Customer Service
I take pride in providing dependable administrative support that helps healthcare teams stay organized while ensuring every patient receives a positive experience.
