I am a seasoned Healthcare Operations Specialist with over 4 years of extensive experience in the BPO industry, supporting major US and Australian healthcare providers. My expertise lies in bridging the gap between complex clinical requirements and seamless patient experiences. I am a high-impact professional who requires zero training in medical terminology, HIPAA compliance, and multi-channel care coordination.
Core Expertise• Specialized Scheduling: Expert in managing high-volume diagnostic appointments (MRI, CT, Mammography, X-ray) and IME coordination.• Clinical Systems: Power user of Epic Systems, AthenaHealth, Zendesk, and Salesforce.• Financial Operations: Proficient in insurance eligibility verification and medical billing dispute resolution.• Compliance & Security: 100% committed to PHI (Protected Health Information) data integrity and strict HIPAA standards.
With a background spanning from frontline patient support to complex billing reconciliation at firms like ASW-ExamWorks and Sykes Asia, I bring a proactive, "owner-mindset" to every role. I don’t just manage tasks; I optimize workflows to reduce cancellation rates and ensure 100% data accuracy.
Tech Stack: Zendesk, Salesforce, RingCentral, Avaya, Microsoft Office 365, Google Workspace, Epic, and AthenaHealth.
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