Have experience in handling customer's accounts and provide customer service by answering customer inquiries, processing customer request, like assisting customer on how to understand their bill also educating customer about new offers. Providing customer best recommendations.
Also I'm used to graveyard shifts, shifting schedules and doing multitasking like talking and assisting a customer while doing important documentation on customer's account and sending customer email for steps or self service option for future reference.
I also have experience in and used to in dealing with different types of customer, even iupset customer. I also have experience being a Mentor or a Subject matter expert who takes escalated calls and talks to customer when it comes to escallations.
I know that I can use these experience to be able to contribute to the work that will be assigned to me.
