A seasoned Customer Representative with a passion for resolving complex issues and providing top-notch support to customers. With a solid background in technical troubleshooting and customer service, I've honed my skills through various roles and experiences.
In my most recent role, I started as a Tier 1 representative for Disputes Deparment. Within just two months after training, I demonstrated my capabilities and was promoted to Tier 2 Escalation, where I tackled more challenging cases and provided advanced support for over a year and a half. Additionally, I took on the responsibility of a Temporary Subject Matter Expert, mentoring and assisting new hires during their onboarding process.
I'm a proud graduate of the Team Leader Program, which equipped me with valuable leadership and management skills to effectively lead teams and drive results.
Previously, I worked as a Technical Customer Representative at Foundever, where I specialized in technical support for printers, initially focusing on Windows operating systems before transitioning to MAC support.
Prior to that, I was with Concentrix, supporting a range of multiple products such as TV, E-books, tablets, and video subscriptions. My dedication and expertise led to a transfer to the Voice Commanded Devices team, where I continued to excel in delivering exceptional customer service.
I thrive in dynamic environments and am constantly seeking new challenges to expand my skills and knowledge to deliver excellence to whatever role is given to me. If you're looking for a dedicated professional with a proven track record of exceeding customer expectations and driving success.
