* 1 year experience as Chat and Voice Customer Service Representative, handling telco account specific to sales and repair.
* Expert in customers issue and addressing the needs of their services.
* 3 years as a Master Trainer of a Telco Account with high retention rate of representatives.
* 9 months of experienced as an NPS Manager exposed to data analysis, texts analytics, huddles, coaching and performance driver.
* Exposed to Clients and Vendor Managers handling the accounts to different business partners.
* Proficient to MS Office and very keen to details.
* Fast learner and easily adapt to changes.
My first job was a customer service representative handling Telco Accounts. I answered customers issues of their services by troubleshooting, answering bill inquiries, assisting in changing their plans and offers. After a year I was promoted as a Master Trainer of the Telco Account for three years. With the experience and expertise I was promoted as an NPS Manager for 9 months, where I was exposed to Clients as I drive the TNPS performance.
With the acquired skills I believe that I would fit to this position as I'm a Customer oriented individual and I always make sure that I am giving the best service to my clients.
