Highly motivated and detail-oriented Customer Service and Sales Support Professional with over five years of experience in customer service, sales administration, order management, fraud prevention, and client relations. Proven ability to manage customer inquiries, process purchase orders, maintain accurate records, and support business operations in fast-paced environments. Experienced in working with international clients and cross-functional teams, ensuring smooth communication and efficient resolution of customer concerns.
Demonstrated expertise in handling sales orders, generating reports, maintaining databases, coordinating with suppliers, and supporting internal teams with administrative and operational tasks. Strong background in fraud investigation and risk management, with experience analyzing transactions, processing claims, verifying customer information, and protecting customer accounts. Skilled at managing multiple priorities while maintaining a high level of accuracy and attention to detail.
Proficient in Microsoft Office Suite, particularly Excel, including PivotTables and VLOOKUP, as well as CRM platforms such as Salesforce, HubSpot, PRISM, and RFQ. Adept at using various communication channels, including phone, email, and chat, to provide exceptional customer service and build positive client relationships. Recognized for strong problem-solving abilities, excellent written and verbal communication skills, and a commitment to delivering outstanding customer experiences.
A dedicated professional who thrives in collaborative environments and is passionate about supporting business growth through efficient operations, customer satisfaction, and continuous improvement. Seeking opportunities to contribute expertise in customer support, sales administration, order management, or chat support roles while delivering value to both customers and the organization.
