My customer service skills and Microsoft Tools experience are what you need!
I have been a full-time call center agent and have handled different kinds of customers. Concentrix is where I work with general questions, troubleshoot devices such as cameras and doorbells, handle billing disputes, send emails while talking to customers, and do hardware and software basic troubleshooting.
My second call center company was ResultsCx, and I was a Healthcare Prescription Drug Plan customer service agent. What we do is handle Medicare's member plan information, resolve issues regarding why they cannot get the medication at the pharmacy, handle billing disputes, and take care of any special requests. I have been with Airbnb as well as Support Ambassador mediating disputes with Host and Costumers!
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