Hi! I am Hiromi, a results-driven Customer Support Professional and Virtual Assistant with over 7 years of experience in remote, high-volume environments.
I specialize in delivering exceptional multi-channel support (Chat, Email, and Phone) across diverse industries, including Telehealth, Fintech/Banking, Healthcare, and E-commerce.
Throughout my career, I have successfully managed hundreds of support tickets weekly, processed complex claims, handled billing and refunds, and driven customer enrollment (achieving over 300+ program sign-ups in my previous sales role).
If you are looking for a reliable, tech-savvy professional who can work with minimal supervision, handle high-pressure environments, and keep your customers happy, I am here to help you scale your business.
CORE WORK COMPETENCIES:
•Multi-Channel Support: Managing 100+ customer tickets weekly with high accuracy via Live Chat, Email, and Phone support.
•Patient Onboarding & Healthcare Support: Skilled in managing patient onboarding, checking documentation accuracy, scheduling appointments, and coordinating with internal teams for seamless care.
•Operations & Order Management: Expert in handling end-to-end order processing, tracking, billing inquiries, refunds, cancellations, and resolving supply chain or service delays.
•Dispute & Case Management: Experienced in handling insurance claims, debit card disputes, and Stripe/banking payment discrepancies.
•Account Growth & Lead Engagement: Engaging warm leads, guiding clients through enrollment processes, and driving 300+ successful program sign-ups.
TOOLS & SOFTWARE
Productivity & Admin: Google Workspace, Microsoft Office, and Notion
Communication: Slack, Zoom, Google Meet, Loom, Skype, Cisco Jabber, MS Teams, -----------, Ionos, and Faxage
CRM & Operations: -----------, Salesforce, SAP CRM, Genesys i3, Intercom, Helpscout, Admin CRM, and Stripe
AI & Automation: ChatGPT, Grammarly, and Gemini
Design & Content: Canva, Adobe Photoshop, Adobe Illustrator, and Adobe Premiere Pro
WORK LOGISTICS:
Availability: Full-time or Part-time (40 hours/week)
Timezone: Flexible (Can work night/graveyard shifts for US, UK, or AU clients)
Setup: Reliable home office with high-speed internet and power backups.
If you need a reliable, multi-skilled specialist who can protect your customer retention and streamline your daily operations, click "Invite to Job" or message me directly!
