I have been in the BPO industry for 4 years, working as a Customer Service Representative, Technical Support Representative, and IT Service Desk Analyst. My main responsibilities include assisting customers with account management, making account changes, tracking and placing orders, processing refunds and credits, and troubleshooting issues. I also handle password resets and account unlocking for employees.
I have supported retail, telecommunications, and TV satellite provider accounts. Additionally, I have experience working as a Virtual Assistant, Support Tea-----------mber, and Compliance Lead for a company that offers virtual guard services.
