My work experience:
Sales & Support Chat Agent
Drop Ship Lifestyle | 2024 – 2025
Provided real-time chat support to leads during webinars, answering inquiries and guiding purchase decisions
Assisted in converting prospects into paying customers through effective communication and product education
Supported onboarding process by helping new members access resources and get started successfully
Video Editor
FISSURE | 2025
Edited long-form highlight videos and YouTube Shorts for esports events (Dota 2 & Counter-Strike 2)
Delivered content for major tournaments including FISSURE Universe and Playground series
Ensured engaging, high-quality edits optimized for audience retention and social media performance
Dota 2 Events
FISSURE Universe Episode 4 (March 22 – March 30, 2025)
FISSURE Universe Episode 5 Play-In (May 12 – May 18, 2025)
FISSURE Universe Episode 5 Main Stage (July 1 – July 4, 2025)
FISSURE Playground 2 Dota Closed Qualifiers (September 23 – October 2, 2025)
FISSURE Playground 2 Dota (October 23 – November 2, 2025)
Counter-Strike 2 Events
FISSURE Playground 1 CS (July 15 – July 20, 2025)
FISSURE Playground 2 CS (September 12 – September 21, 2025)
Appointment Setter
B2B Scale | 2025
Conducted cold
email outreach campaigns using
Instantly.ai and GoHighLevel
Managed lead tracking, follow-ups, and campaign optimization through CRM tools
Helped improve lead conversion rates through consistent engagement and data-driven adjustments
Appointment Setter
Helios Consulting / Solar Scale Pro | 2024 – 2025
Generated leads through
Facebook DMs and cold
email outreach for solar campaigns
Re-engaged inactive leads and increased client response rates
Contributed to improved appointment bookings and overall campaign performance
Customer Support Representative (Amazon Account)
Alorica Philippines
Handled customer concerns including order tracking, refunds, and replacements
Resolved billing issues and account concerns with high accuracy and professionalism
Coordinated with internal teams to resolve escalations efficiently
Technical Support Representative (Comcast Account)
Alorica Philippines
Troubleshot internet and phone connectivity issues
Assisted customers with modem/router setup and network configuration
Promoted service upgrades, contributing to revenue growth
