Most clinic owners didn't start their practice to spend half their day in spreadsheets, chasing no-shows, or untangling a broken scheduling system. But that's exactly where too many end up.
I'm Cy — a Healthcare Operations Specialist with 5+ years managing the behind-the-scenes complexity of private practices and telehealth startups across the US and Australia. I've worked across two of the most compliance-heavy healthcare markets in the world, which means I know what "high standards" actually looks like in practice not just on paper.
Here's what working with me looks like:
- Your calendar, handled. I've managed 150+ appointments per week across multiple practitioners, time zones, and care programs — with zero scheduling gaps.
- Your inbox, cleared. I manage shared inboxes, patient inquiries, and referral coordination so the only emails you see are the ones that actually need you.
- Your tech stack, running. Healthie, Salesforce, TurnPoint — I hit the ground running without a manual or a learning curve you have to pay for.
- Your records, protected. I maintain a 99.9% accuracy rate across all medical documentation, keeping you audit-ready and compliant with both AU and US standards.
I've supported solo practitioners scaling to multi-provider clinics, and telehealth startups building their ops from scratch. The common thread? When the admin runs smoothly, clinicians can actually do what they trained for. If your practice is growing faster than your systems can keep up or if admin is quietly eating into your clinical hours that's exactly the problem I solve.
Ready to talk? Send me a message here or email -----------
