I am a well-rounded Workforce Management personnel that has a strong background when it comes to Data Management, Scheduling, Real-Time Management, Forecasting, Capacity & Planning, Billing and Payroll. I have an advanced skills in using different tools such as eWFM, Genesys, IEX, Coupa, Talisma and other system tools that I have worked before. I am fully committed to my work to provide continuous improvement and success not only for me or my team but as a whole organization.
