Reliable Customer Service Specialist & Virtual Assistant | 3 Years Chat Support Experience
I help businesses deliver excellent customer experiences and stay organized — through reliable customer support, virtual assistance, and social media management.
Highlights:
- 3 years of experience as a Chat Support Agent in a call center/BPO environment, using Zendesk, Freshdesk, LiveChat, and Salesforce to handle customer inquiries and resolve issues in real time
- Skilled in managing multiple chat conversations at once while maintaining accuracy and a friendly, professional tone
- Experienced in de-escalating frustrated customers and turning difficult interactions into positive outcomes
- SEO certified, with hands-on experience in on-page SEO, Google Search Console, and Google Analytics
Beyond customer support, I also help businesses stay organized and run smoothly. I assist with calendar management, data entry, and day-to-day administrative tasks, as well as social media support — including content posting, community engagement, and account management.
Tools & Platforms: Zendesk, Freshdesk, LiveChat, Salesforce, Google Workspace, Microsoft Office, Trello, Slack, Zoom, Canva, CapCut, Google Analytics, Google Search Console
I'm a quick learner, detail-oriented, and proactive. I take ownership of my tasks and follow through without needing constant supervision, so you can trust things get done even when you're not checking in.
Available for full-time work, starting immediately.
If you're looking for a Customer Service Specialist or Virtual Assistant who can keep your customers happy, your operations organized, and your business running smoothly, let's talk about how I can help your business.
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