Customer Support Specialist with 6+ years of call center and B2C technical support experience across e-commerce, claims intake, financing background, and accounts receivable. Skilled at troubleshooting, verifying complex account and employment data, negotiating payment solutions,
loan application process and maintaining accurate case documentation to meet SLAs and improve customer outcomes. Strong communicator and fast learner seeking to apply problem-solving and software proficiency to drive operational efficiency and customer satisfaction.
Verified
