I am a Bachelor's Degree holder in Information Technology with 5 years of experience in the BPO Industry. I began my career as an Email Support Representative, handling account-related concerns in a cryptocurrency platform. Subsequently, I was internally promoted to the position of Freeform Specialist, where I edited macro-emails. After two years, I was promoted again, this time to the role of Quality Auditing Associate. In this position, my key responsibilities included auditing agents' work to ensure adherence to the flowchart, organizing and conducting meetings/presentations, creating PowerPoint slides, and managing emails. Additionally, I handled administrative tasks utilizing Microsoft Office and Google Workspace.
